Frequently Asked Questions

You are here: Home | FAQs >

1. How Do I Book?

We have 2 booking options;

1.) Make a direct deposit/EFT payment into our account using our banking details:
Bank : First National Bank
Account holder : Rox Media PTY
Account number : 626-759-324-30
Branch code: 250655
Reference: (use the stipulated reference number)
Account type : Cheque
Send us an email to: and send us your contact number,email address and booking type to confirm your booking type (couple, sharing friends ... e.t.c)

2.) You can book online through our website's booking page using your credit/debit card via Payfast. Payfast accepts forex payments and is multi-currency, safe and secured.

2. What Does "Per Person Sharing" Mean?

"Per person sharing" means every person sharing a tent with their partner or friend (couples, friends, groups e.t.c) will each pay the stipulated amount. If you are not sharing a tent, you will pay a slightly higher single booking fee and allocated your own single tent.

3. How Do I Book From Outside of South Africa?

If you are booking from outside of SA, you have 2 options :
1. You can go into your nearest FNB (First National Bank) branch and make a Forex payment into our bank account. (Forex payment rates/ charges apply)
2. You can use our online payment portal (PayFast) and use your credit/debit card to make your booking. It accepts multi-currency.

4. Do You Have a Year Calendar of RetrEats?

Unfortunately we do not, due the high volumes of requests for Private Group RetrEats, we plan our retrEats on a month-to-month basis as and when there is availability on our calendar. You are welcome to sign-up for our newsletter where we will release the next Camping RetrEat dates and details. You can do this by entering your email at the bottom of this page.

5. Do You Offer Transport?

Unfortunately not. Campers will be required to bring their own cars or organize their own transport to the retrEat. We will share all directions, addresses and details to help you get to the campsite, this will be shared on to our newsletter and sent only to booked campers.

6. After Paying My Deposit What Do I Do?

After paying your deposit, you will be required to send us communication either through email or social media so we can be able to confirm you booking. It is not enough to send us Proof Of Payment through the bank when making payment because the email will be from your bank and not from you, so we will need you to also send us an email/ inbox on social media so we can record more of your contact details and be able to send you further communications.

7. What Do I Bring?

Here are the basic intems to bring:

a. Yourself & friend(s)
b. Camp chair
c. Coolerbox
d. Blankets/sleeping bag
e. Transportation to and from the camping site. (we do not offer transport).
f. Pillow (we only provide an inflatable bed/stretcher
g. Your own alcoholic & non-alcoholic bevereges
h. Snacks
i. Mosquito repellent
j. Torch
A delatiled newsletter will be sent to all booked campers 3 weeks before the retrEat with all the information you need to know.

8. What if I Have My Own Camping Equipment?

You are welcome to join us and bring your own camping equipment, we will give you a discount if you bring your own tent. However you will have to errect the equipment yourself and pack it up at check-out.

9. Are Kids Allowed?

Though we welcome kids on our retreats, we are aware that in some cases that the campers do not make it a child-friendly environment. We have therefore started introducing Family retrEats where you will be allowed to bring your entire family or children to camp. Please refer to our "Packages" page for any available family retrEats.

10. What about safety and security?

Well we are very selective about the campsites we choose, as security is a priority we are not willing to compromise. We choose campsites that have in-house security patrolling 24/7, not only to ensure safety against intruders, but also against fellow campers as well. Campers will be notified on trip details if the campsite has roaming animals or not, so you can perpare yourself. You are however still encouraged to take care of your belongings at all times as Camping RetrEats will not be held responsible for any damage or loss of property.

For additional peace of mind, we ourselves see to it that campers' safety is guaranteed and we will go through additional messures to ensure that.

11. What Kind of Food Do You Offer?

Our experienced chefs will draw up a menu that would be suited for most people, if you have a particular menu you would like to have on your private group retreat, you are welcome to request the chef to cook it for you. We cater for most dietery requirements (Halaal and vegans included), all that is required is for you to let us know of your dietery requirement when making a booking.

12. How Long Are Our Camping Trips?

We normally go out for weekend long trips, Friday - Sunday (2 nights & 3 days) camping. But we are able to offer customized trips with the duration you require. This will obviously affect your price.

13. What Types of Tents Do You Provide?

We provide a Canvas dome tents that can sleep upto 5 people (without beds), but we allow a maximum of 4. You will share your camping tent with your partner/friend/or bae, but if you are coming alone, we will provide a smaller 2 sleeper tent for you to sleep in alone. We also have Nylon material tents which a lighter and more flexible. These can also be requested in advance. Our tents are 3m x 3m size which are big enough to stand inside, and spacious enough to have your bed and luggage inside.

14. Can you organize extra activities for us?

Unfortunately Camping RetrEats is not travel agency. We specialise in providing a great camping experience and guarantee delicious food. However, whenever we can, we will share a list of available activities for booked campers around the campsite area. But campers will be required to book at their own cost and time.

15. What if I Want to Cancel My Booking?

You are allowed to cancel. However within the terms of our Cancellation Policy. We recommend that it's often better to find your own replacement should you not be able to come so you don't forfeit your payment completely. We do understand that unforeseen circumstances may arise at anytime, but we are unfortunately bound to adhear to our Cancellation Policy at all times.

16. How Can I Contact You?

Camping RetrEats doe not have a contact number, you can reach us through our official email or for more instant responses, you are welcome to inbox us on all our social media platforms.